Respond to incidents quickly, communicate effectively.
Create flexible on-call rosters, ensure your issues can always be escalated to the right person.
Tiered on-call rosters with automated re-escalation ensures incidents are never missed
Configure team shifts for complex on call schedules across the globe
Intelligent Work Assignment for Service Teams
Increase efficiency. Automatically optimise the workload for your service teams.
Evenly distribute work, or target work to a subset of the team. Elevator for JIRA will automatically assign issues to the correct team member.
Seamlessly transition across support teams working in multiple timezones.
Automatically reassign unacknowledged issues with a configurable timeout.
Notifications
Everyone involved is notified of updates immediately via email, Atlassian HipChat, Slack and webhooks.
Users can configure their own individual notification settings, and action events from within their notifications
Notify teams with messages to group rooms and channels
Automate Your Service Management
Integrate Elevator for JIRA with JIRA Service Desk Automation. Create custom rules to automatically escalate high severity incidents, or auto-assign incoming service requests for your helpdesk
Incorporate Elevator for JIRA into your own custom workflows with our JIRA workflow actions